Shipping Policy, Returns and Refunds

All art and prints will be shipped within 3-5 business days. Original paintings, including commissions are carefully rolled, bagged for water tightness and shipped in a tube. Upon arrive simply weigh down your watercolor with heavy books. It will unfurl and be ready for framing within a week. Prints and cards will arrive in flat boxes.Cards, prints and original paintings ship for free once the $50 threshold has been reached. Commissions do not ship for free. Should you want to determine price of shipping, simply fill out your address during checkout to view shipping costs.If you are ever dissatisfied, please contact us: hello@jonalynfincher.com. If there is any damage or defect, to anything in your order, please contact us within seven days. Otherwise, shipping charges will not be refunded.For non-damaged or defective items, we offer a seven day return policy. From the time of delivery, you have seven days to initiate a return for a refund. Please email us with your desire to return and we will initiate the process. Once we receive the product, we will issue a full refund minus our original shipping costs. For orders above $50 returns, you may incur a 20% restocking fee. Refunds will be initiated in the same manner of your original payment.You are responsible for return shipping costs.Please address the package to:Jonalyn Studio PO Box 11 Exeter, NH 03833We regret that we cannot give refunds on custom ordered or commissioned items.